FAQ

We specialize in premium flowering shrubs and ornamental plants including Azaleas, Camellias, Gardenias, Japanese Maple Trees, Roses, and Hydrangeas. Our collection focuses on plants that add year-round beauty to gardens across USDA zones.

Our horticulture team hand-selects each plant, inspecting root systems and foliage. We use biodegradable packaging with moisture-retentive wraps, and include temperature indicators for climate-sensitive plants like Japanese Maples.

Yes! Every order includes detailed care instructions tailored to your specific plants. For additional guidance, our plant care specialists are available at [email protected].

Express Green Delivery: $12.95 via DHL/FedEx (10-15 days)
Free Standard Shipping: EMS delivery on orders over $50 (15-25 days)
Both options include climate-conscious packaging and USDA zone-appropriate shipping times.

We carefully prepare each order within 1-2 business days. You’ll receive tracking information when your plants begin their journey from our Kansas City nursery.

Yes, we ship globally (excluding some Asian and remote regions) with all required phytosanitary certificates. International orders typically add 5-7 days to delivery estimates. Customers are responsible for any customs fees.

We accept Visa, MasterCard, JCB, and PayPal for secure checkout.

Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.

We offer a 15-day satisfaction guarantee from delivery date. Contact us at [email protected] with photos of the concern, and our plant care team will make it right.

While we can’t accept returns for plants that have been planted, we’re happy to provide care advice. Our guarantee covers only shipping-related issues within the 15-day window.

We automatically schedule shipments during optimal planting times for your USDA zone. Visit our USDA Zone guide for specific recommendations.

Have planting holes ready with appropriate soil amendments. Keep new plants in their packaging in a shaded area if not planting immediately, and water according to the included instructions.