At Deals Simply Plants Store, we combine our passion for premium plants with exceptional customer service. Our policies are designed to ensure your gardening journey flourishes from the moment you place your order to when your plants take root in your garden.
Shipping Information
Order Processing
We carefully prepare each order with the same attention we give to nurturing our plants:
- Processing Time: 1-2 business days
- Shipping Regions: Worldwide (excluding some Asian countries and remote areas)
Shipping Methods
We offer two reliable shipping options to suit your needs:
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment
- Free Shipping:
- Carrier: EMS
- Minimum Order: $50
- Delivery Time: 15-25 business days after shipment
Note: Delivery times may vary depending on your location and customs processing. We recommend tracking your package using the information provided in your shipping confirmation email.
Returns & Exchanges
While we strive for your complete satisfaction with our premium plants, we understand that sometimes returns or exchanges are necessary. Please review our policy below.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Item must be unused and in original condition
- Original packaging must be intact
- Proof of purchase must be provided
Important Plant Policy: Due to their perishable nature, live plants cannot be returned or exchanged unless they arrive damaged or incorrect. This includes all plants in our collection: Azaleas, Boxwood, Camellias, Crape Myrtles, Gardenias, Hydrangeas, Japanese Maple Trees, Perennial Plants, Roses, Shrubs & Bushes, Snowball Bushes, Tea Olive, and Viburnums.
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact us within 15 days at [email protected] or call +1 (800) 555-PLANT
- Provide details about your order and reason for return (use our template below)
- Wait for approval – we’ll respond within 2 business days with instructions
- Ship your return using provided instructions (customer pays return shipping)
- Receive resolution once we process your return
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Deals Simply Plants Store,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange: [Product Name] – [Quantity] – [Reason for Return]
Preferred resolution: [Refund / Exchange for (specify product)]
Additional comments: [Any other relevant information]
Thank you,
[Your Full Name][Your Contact Information]
Refund Process
Once your return is received and inspected (typically within 5 business days):
- You’ll receive email notification when processed
- Refund Timeline:
- Credit cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Refunds issued to original payment method
- Shipping costs non-refundable unless our error
Damaged or Incorrect Items
If your plants arrive damaged or incorrect:
- Contact us immediately with photos
- We’ll arrange replacements at no cost
- Partial/full refund may be issued in some cases
Exchange Policy
For eligible non-plant items (gardening tools/accessories):
- Subject to product availability
- Customer pays return shipping unless our error
- Replacement ships after return received
International Returns
For customers outside the United States:
- Return shipping costs are customer’s responsibility
- Customs fees and import taxes non-refundable
- Processing may take additional time
Need Assistance?
Our gardening enthusiasts are happy to help:
- Email: [email protected]
- Phone: +1 (800) 555-PLANT
- Mail: Deals Simply Plants Store, 1515 White Oak Drive, Kansas City, US 64151
Thank you for trusting Deals Simply Plants Store with your gardening needs. We’re committed to helping both your garden and shopping experience blossom beautifully.